# Project foundations Explore repositories by project goal or target platform. Compare business applications, app foundations, game engines and supporting libraries before choosing your starting point. Page 1 of 1 ## Zammad Business application A support-platform foundation for shared ticket handling, customer conversations and a knowledge base. ### Why we recommend it We recommend Zammad when multiple support channels should feed a consistent process with clear ownership and permissions. ### When to choose it - Build a branded helpdesk, a service center or a support system connected to your business applications. ### What to consider - Budget for the Rails application and its supporting services. Validate channel connectors, data access and AGPL obligations against your intended deployment. ### Start with this project Run one real email-to-ticket flow through assignment, customer reply and closure, including permission checks. Technology: Ruby, Ruby on Rails, PostgreSQL License: AGPL-3.0 Default branch: develop Sources checked: 2026-10-25 [Explore project](https://orqestria.com/en/catalog/repositories/zammad) [Start a project in Orqestria](orqestria://catalog/project?repository=zammad) Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application. ### Official sources - [https://github.com/zammad/zammad](https://github.com/zammad/zammad) - [https://github.com/zammad/zammad/blob/develop/README.md](https://github.com/zammad/zammad/blob/develop/README.md) - [https://github.com/zammad/zammad/blob/develop/LICENSE](https://github.com/zammad/zammad/blob/develop/LICENSE) - [https://github.com/zammad/zammad/blob/develop/Gemfile](https://github.com/zammad/zammad/blob/develop/Gemfile) ## FreeScout Business application A Laravel-based shared inbox and helpdesk for teams managing customer email together. ### Why we recommend it We recommend FreeScout when email collaboration is the core need and you want to extend a PHP/Laravel application. ### When to choose it - Build a shared support inbox with your own customer context, routing rules and business integrations. ### What to consider - The repository does not include every optional module. Check module availability, purchase terms and upgrade compatibility alongside the AGPL-licensed core. ### Start with this project Connect a test mailbox and validate assignment, reply history, attachments and your customer-data lookup. Technology: PHP, Laravel, MySQL / MariaDB / PostgreSQL License: AGPL-3.0 Default branch: dist Sources checked: 2026-10-25 [Explore project](https://orqestria.com/en/catalog/repositories/freescout) [Start a project in Orqestria](orqestria://catalog/project?repository=freescout) Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application. ### Official sources - [https://github.com/freescout-help-desk/freescout](https://github.com/freescout-help-desk/freescout) - [https://github.com/freescout-help-desk/freescout/blob/dist/README.md](https://github.com/freescout-help-desk/freescout/blob/dist/README.md) - [https://github.com/freescout-help-desk/freescout/blob/dist/LICENSE](https://github.com/freescout-help-desk/freescout/blob/dist/LICENSE) - [https://freescout.net/modules/](https://freescout.net/modules/) ## Frappe Helpdesk Business application A Frappe and Vue helpdesk foundation for tickets, customer requests and support operations. ### Why we recommend it We recommend it when you want a focused support application that can share data and custom logic with the Frappe ecosystem. ### When to choose it - Create a customer helpdesk with tailored ticket fields, assignments and connections to internal records. ### What to consider - It depends on the Frappe framework. Check compatible versions, customer access boundaries and the AGPL terms before building a hosted product. ### Start with this project Prototype one customer request from submission to resolution with the custom fields and routing you need. Technology: Python, Frappe Framework, Vue.js License: AGPL-3.0 Default branch: develop Sources checked: 2026-10-25 [Explore project](https://orqestria.com/en/catalog/repositories/frappe-helpdesk) [Start a project in Orqestria](orqestria://catalog/project?repository=frappe-helpdesk) Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application. ### Official sources - [https://github.com/frappe/helpdesk](https://github.com/frappe/helpdesk) - [https://github.com/frappe/helpdesk/blob/develop/README.md](https://github.com/frappe/helpdesk/blob/develop/README.md) - [https://github.com/frappe/helpdesk/blob/develop/LICENSE](https://github.com/frappe/helpdesk/blob/develop/LICENSE) ## osTicket Business application A traditional PHP ticketing base for requests arriving through email and web forms. ### Why we recommend it We recommend osTicket for a service desk whose central requirement is structured intake, assignment and resolution. ### When to choose it - Build a conventional ticket desk for customer inquiries or internal service requests. ### What to consider - A substantially different modern interface may require considerable work. Verify the current PHP requirements, extension points and GPL terms before committing to a fork. ### Start with this project Test your intake forms, departments and reply workflow before estimating a UI redesign. Technology: PHP, MySQL License: GPL-2.0 Default branch: develop Sources checked: 2026-10-25 [Explore project](https://orqestria.com/en/catalog/repositories/osticket) [Start a project in Orqestria](orqestria://catalog/project?repository=osticket) Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application. ### Official sources - [https://github.com/osTicket/osTicket](https://github.com/osTicket/osTicket) - [https://github.com/osTicket/osTicket/blob/develop/README.md](https://github.com/osTicket/osTicket/blob/develop/README.md) - [https://github.com/osTicket/osTicket/blob/develop/LICENSE.txt](https://github.com/osTicket/osTicket/blob/develop/LICENSE.txt) ## GLPI Business application An IT-service foundation that connects helpdesk requests with assets and operational records. ### Why we recommend it We recommend GLPI when resolving a ticket requires knowing the affected equipment, user and service history. ### When to choose it - Build an internal IT helpdesk, an asset-linked service portal or an IT operations workspace. ### What to consider - Its model is centered on IT services. A general consumer-support product may need more adaptation; plugin compatibility and access controls deserve early validation. ### Start with this project Link a sample device, employee and incident, then test who can see and update each record. Technology: PHP License: GPL-3.0 Default branch: 12.0/bugfixes Sources checked: 2026-10-25 [Explore project](https://orqestria.com/en/catalog/repositories/glpi) [Start a project in Orqestria](orqestria://catalog/project?repository=glpi) Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application. ### Official sources - [https://github.com/glpi-project/glpi](https://github.com/glpi-project/glpi) - [https://github.com/glpi-project/glpi/blob/12.0/bugfixes/README.md](https://github.com/glpi-project/glpi/blob/12.0/bugfixes/README.md) - [https://github.com/glpi-project/glpi/blob/12.0/bugfixes/LICENSE](https://github.com/glpi-project/glpi/blob/12.0/bugfixes/LICENSE) ## Chatwoot Business application A conversation-centered support foundation combining website chat and other customer channels. ### Why we recommend it We recommend the open-source parts of Chatwoot when live conversations and shared inboxes are central to your support product. ### When to choose it - Build a branded customer-messaging platform with website chat and integrations into your customer records. ### What to consider - The repository includes separately licensed Enterprise code. Base your scope on the MIT parts and check each channel's external service requirements and costs. ### Start with this project Prototype one website-chat flow with assignment, conversation history and a customer-record lookup using only your selected edition. Technology: Ruby, Ruby on Rails, Vue.js License: MIT core; separate Enterprise license Default branch: develop Sources checked: 2026-10-25 [Explore project](https://orqestria.com/en/catalog/repositories/chatwoot) [Start a project in Orqestria](orqestria://catalog/project?repository=chatwoot) Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application. ### Official sources - [https://github.com/chatwoot/chatwoot](https://github.com/chatwoot/chatwoot) - [https://github.com/chatwoot/chatwoot/blob/develop/README.md](https://github.com/chatwoot/chatwoot/blob/develop/README.md) - [https://github.com/chatwoot/chatwoot/blob/develop/LICENSE](https://github.com/chatwoot/chatwoot/blob/develop/LICENSE) - [https://github.com/chatwoot/chatwoot/blob/develop/enterprise/LICENSE](https://github.com/chatwoot/chatwoot/blob/develop/enterprise/LICENSE) - [https://github.com/chatwoot/chatwoot/blob/develop/Gemfile](https://github.com/chatwoot/chatwoot/blob/develop/Gemfile) - [https://github.com/chatwoot/chatwoot/blob/develop/package.json](https://github.com/chatwoot/chatwoot/blob/develop/package.json)