# osTicket

Business application

A traditional PHP ticketing base for requests arriving through email and web forms.

## Why we recommend it

We recommend osTicket for a service desk whose central requirement is structured intake, assignment and resolution.

## When to choose it

- Build a conventional ticket desk for customer inquiries or internal service requests.

## What to consider

- A substantially different modern interface may require considerable work. Verify the current PHP requirements, extension points and GPL terms before committing to a fork.

## Start with this project

Test your intake forms, departments and reply workflow before estimating a UI redesign.

Technology: PHP, MySQL

License: GPL-2.0

Default branch: develop

Sources checked: 2026-10-25

[Explore project](https://orqestria.com/en/catalog/repositories/osticket)

[Start a project in Orqestria](orqestria://catalog/project?repository=osticket)

Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application.

## Official sources

- [https://github.com/osTicket/osTicket](https://github.com/osTicket/osTicket)
- [https://github.com/osTicket/osTicket/blob/develop/README.md](https://github.com/osTicket/osTicket/blob/develop/README.md)
- [https://github.com/osTicket/osTicket/blob/develop/LICENSE.txt](https://github.com/osTicket/osTicket/blob/develop/LICENSE.txt)