# Zammad

Business application

A support-platform foundation for shared ticket handling, customer conversations and a knowledge base.

## Why we recommend it

We recommend Zammad when multiple support channels should feed a consistent process with clear ownership and permissions.

## When to choose it

- Build a branded helpdesk, a service center or a support system connected to your business applications.

## What to consider

- Budget for the Rails application and its supporting services. Validate channel connectors, data access and AGPL obligations against your intended deployment.

## Start with this project

Run one real email-to-ticket flow through assignment, customer reply and closure, including permission checks.

Technology: Ruby, Ruby on Rails, PostgreSQL

License: AGPL-3.0

Default branch: develop

Sources checked: 2026-10-25

[Explore project](https://orqestria.com/en/catalog/repositories/zammad)

[Start a project in Orqestria](orqestria://catalog/project?repository=zammad)

Choose a name and location in the app. Orqestria clones the repository into a new project and assigns the recommended agent team. It does not install dependencies or start the application.

## Official sources

- [https://github.com/zammad/zammad](https://github.com/zammad/zammad)
- [https://github.com/zammad/zammad/blob/develop/README.md](https://github.com/zammad/zammad/blob/develop/README.md)
- [https://github.com/zammad/zammad/blob/develop/LICENSE](https://github.com/zammad/zammad/blob/develop/LICENSE)
- [https://github.com/zammad/zammad/blob/develop/Gemfile](https://github.com/zammad/zammad/blob/develop/Gemfile)