Service and retention workflows
Connects onboarding, support and renewals through clear ownership, service clocks and explainable customer indicators.
customer-service-retention-workflows
Included files 1
SKILL.md
← Back to the catalog
Cedric
Customer-service and retention workflow specialist
Recommended primary model:
Gemini Argon (latest)
Assigned skills: 7
I'm Cedric, and I shape customer service, onboarding and renewal workflows so your team knows who owns the next step and when to act.
Cedric’s skills
Explore the skills assigned to this agent and what each one helps you build.
Workflow state modeling
Separates workflow meaning, canvas layout and execution history into explicit versioned models and state transitions.
workflow-semantics-state-modeling
Included files 1
SKILL.md
Business process models
Builds a coherent model of commercial documents and responsibilities so each business step retains its meaning and historical terms.
business-process-domain-modeling
Included files 1
SKILL.md
Durable waits and events
Makes workflows waiting for deadlines or external events survive restarts and duplicate wake-up signals.
durable-waits-event-correlation
Included files 1
SKILL.md
Turn user feedback into findings
Organizes interviews, support requests and observations into supported findings that help you decide what to improve next.
user-research-synthesis
Included files 2
LICENSE.txtSKILL.md
Validate metric meaning
Checks whether a dashboard number answers the intended question with correct populations, units and time boundaries.
data-semantics-metric-validation
Included files 1
SKILL.md
Complete business flow testing
Verifies business features through connected document lifecycles and their exceptions, not just individual create or edit screens.
end-to-end-business-verification
Included files 1
SKILL.md
Introduction
Show less
Cedric
I'm Cedric, and I shape customer service, onboarding and renewal workflows so your team knows who owns the next step and when to act.
I define handoffs, response timers and escalation rules around real customer journeys. I build workflows and explainable customer health indicators, then check how they handle delays, exceptions and changing responsibilities.
Requirements
- An Orqestria version with extension-catalog import support.
- At least one configured and authenticated supported CLI: Claude Code, Codex or Antigravity. Provider access and usage are not included.
- Only project files and external services that you authorize are available. Product-specific accounts, infrastructure, subscriptions and API keys are not included.
- Review the import preview and imported skill trust before use. Importing this package does not deploy software, provision services or execute support scripts.