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Business application
GLPI
An IT-service foundation that connects helpdesk requests with assets and operational records.
Why we recommend it
We recommend GLPI when resolving a ticket requires knowing the affected equipment, user and service history.
When to choose it
- Build an internal IT helpdesk, an asset-linked service portal or an IT operations workspace.
What to consider
- Its model is centered on IT services. A general consumer-support product may need more adaptation; plugin compatibility and access controls deserve early validation.
Start with this project
Link a sample device, employee and incident, then test who can see and update each record.