Customer support and ticketing
Business application
Zammad
A support-platform foundation for shared ticket handling, customer conversations and a knowledge base.
- Technology
- Ruby, Ruby on Rails, PostgreSQL
- License
- AGPL-3.0
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Customer support and ticketing
Start with how requests arrive and how your team resolves them. Shared email, live chat and IT service desks call for different foundations.
Start your project
Customer support and ticketing · project planning pack
Plan a Customer support and ticketing project with a business brief, repository shortlist, proposed tasks, acceptance criteria and a recommended Orqestria team.
This pack gives your Orqestria team a project brief, initial tasks and acceptance criteria. It does not install or run an external application.
View planning pack6 repositories
Customer support and ticketing
Business application
FreeScout
A Laravel-based shared inbox and helpdesk for teams managing customer email together.
- Technology
- PHP, Laravel, MySQL / MariaDB / PostgreSQL
- License
- AGPL-3.0
Customer support and ticketing
Business application
Frappe Helpdesk
A Frappe and Vue helpdesk foundation for tickets, customer requests and support operations.
- Technology
- Python, Frappe Framework, Vue.js
- License
- AGPL-3.0
Customer support and ticketing
Business application
osTicket
A traditional PHP ticketing base for requests arriving through email and web forms.
- Technology
- PHP, MySQL
- License
- GPL-2.0
Customer support and ticketing
Business application
GLPI
An IT-service foundation that connects helpdesk requests with assets and operational records.
- Technology
- PHP
- License
- GPL-3.0
Customer support and ticketing
Business application
Chatwoot
A conversation-centered support foundation combining website chat and other customer channels.
- Technology
- Ruby, Ruby on Rails, Vue.js
- License
- MIT core; separate Enterprise license