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Business application
osTicket
A traditional PHP ticketing base for requests arriving through email and web forms.
Why we recommend it
We recommend osTicket for a service desk whose central requirement is structured intake, assignment and resolution.
When to choose it
- Build a conventional ticket desk for customer inquiries or internal service requests.
What to consider
- A substantially different modern interface may require considerable work. Verify the current PHP requirements, extension points and GPL terms before committing to a fork.
Start with this project
Test your intake forms, departments and reply workflow before estimating a UI redesign.