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Business application
Zammad
A support-platform foundation for shared ticket handling, customer conversations and a knowledge base.
Why we recommend it
We recommend Zammad when multiple support channels should feed a consistent process with clear ownership and permissions.
When to choose it
- Build a branded helpdesk, a service center or a support system connected to your business applications.
What to consider
- Budget for the Rails application and its supporting services. Validate channel connectors, data access and AGPL obligations against your intended deployment.
Start with this project
Run one real email-to-ticket flow through assignment, customer reply and closure, including permission checks.